Venerable Beaverton Hotel Completes Makeover
August 26th, 2009 by Laura Garratt
Beaverton’s Hilton Garden Inn recently hosted an open house for its industry partners and the public to view the completed hotel renovations and to tour the upgraded guest rooms. Heather Anderson and I attended as representatives from the WCVA, and we were treated to a personal tour, where we saw first-hand the newly completed upgrades to all of the guest rooms, public spaces, and meeting spaces throughout the hotel. The Hawaiian-themed Luau, complete with our choice of bright leis, topped off what proves to be the celebration of a successful remodel.
I sat down with MacKenzie Upchurch, the Director of Sales, and asked her about the added value these changes have brought to the experience of their guests, and how the improvements have enhanced the high standard of quality and service the Hilton brand is known for.
LAURA: When did these renovations begin?
MACKENZIE: They began in March 2009 and [the renovations] were just completed in June 2009.
LAURA: Prior to this, when was the last remodel of the hotel?
MACKENZIE: The hotel was built in 1999 and had not been renovated, with the exception of updates such as new linens, bedding, and the addition of sleeper sofas in the guest rooms.
LAURA: What changes were made throughout the hotel?
MACKENZIE: We installed new carpet in all the guest rooms, public spaces and meeting rooms, as well as new wall vinyl. New lamps, window treatments and furniture were placed into all guest rooms, including ergonomic Mirra Chair by Herman Miller desk chairs. The King rooms have been upgraded to our new “Garden Sleep System” [and] adjustable beds and new flat screen TVs are in the works. The restaurant, Charley’s on Sunset, was painted, the buffet received a makeover and the bar was rebuilt with updated lighting and new flat screen TV.
LAURA: What was the goal behind these upgrades?
MACKENZIE: To update our product, making it more consistent with the vision of CSM Corporation (a real estate development and management corporation) and to create a more open, modern feel for our guests. With as many hotels as we have in Washington County, these improvements were also necessary to continue our competitive edge in the market.
LAURA: How are these improvements going to affect your guests?
MACKENZIE: There was very little guest disruption during our renovation thanks to the efforts of our amazing staff. Now with the service our guests have come to expect and deserve, they have the newest and most updated rooms in the area to choose from. The improvements have ensured that we are providing the quality of a Hilton, but are also catering to guests’ needs with amenities such as adjustable beds and energy-efficient lighting.
WCVA’s Laura Garratt with MacKenzie Upchurch, Director of Sales at Hilton Garden Inn, and the newest addition to Hilton’s sales team Alisha Reynaldo, Sales Manager. (L-R)
Tags: beaverton, hotels, washington county oregon
Posted in Events | No Comments »
